Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect information necessary to provide our services. This may include:

• Your name and contact details
• Your billing and delivery address
• Your email address
• Order and purchase information
• Information you provide when contacting customer support
• Website usage and technical information where collected through cookies or similar technologies

Payment Information

How We Use Your Information

We may use personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process returns, refunds, and exchanges
• Respond to questions and customer service requests
• Communicate with you about your orders
• Maintain and improve our website and services
• Prevent fraud, misuse, and unauthorised activity
• Meet applicable legal and regulatory requirements

Shipping Information

To fulfil your order, relevant delivery information may need to be provided to our delivery provider. We currently ship to UK addresses only.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

Depending on the technologies used on our website, you may be able to manage or disable certain cookies through your browser or available cookie settings. Disabling some cookies may affect website functionality.

Sharing Your Information

We do not sell your personal information. We may share information when reasonably necessary to provide our services, including with payment providers, delivery providers, website or technology service providers, and professional or legal advisers where appropriate.

We may also disclose information where required by law, legal process, or a legitimate request from an authorised authority.

Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, handling returns and customer service, maintaining business records, resolving disputes, and complying with legal obligations.

Your Privacy Rights

Depending on your circumstances and applicable data protection law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of your personal information, as well as other applicable data protection rights.

If you would like to make a privacy-related request or ask a question about how your information is handled, please contact us using the details below.

Third-Party Services

Our website may use third-party services to support payments, delivery, website functionality, analytics, security, or other business operations. These providers may process personal information as necessary to provide their services and may have their own privacy policies.

Children's Privacy

Our website and products are intended for general consumers and are not specifically directed at children. We do not knowingly request personal information from children where doing so would be prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements. Any updated version will be published on this page.

Contact Information

If you have questions about this Privacy Policy or how Gleamra handles personal information, please contact us. Our preferred contact method is email.