FAQ
Help Centre
Frequently asked questions
Everything about our filters, delivery and returns. If your question isn't here, we're an email away.
Products
What products does Gleamra sell?
Gleamra sells filtered shower heads and replacement filter
cartridges for UK homes in hard water areas.
Shipping
Where does Gleamra ship?
We currently ship orders to UK addresses only.
How long does order processing take?
Orders are normally processed within 1–2 business days. Our order cut-off time is 2:00 PM GMT (London).
How long does delivery take?
Delivery typically takes 5–10 days after dispatch. Delivery times may vary depending on circumstances outside our control.
Payment
What payment methods do you accept?
We accept all major debit and credit cards, Apple Pay and Google Pay at checkout.
Returns & refunds
Can I return my order?
Yes. We accept returns within 30 days for both defective and non-defective products, subject to our return policy.
Do you accept exchanges?
Yes. Exchanges are accepted, subject to our return and exchange requirements.
Is return shipping free?
Yes. Return shipping is free. Returns are made by mail using a downloadable and printable return label at no cost.
Do you charge a restocking fee?
No. Gleamra does not charge a restocking fee.
Are there any final-sale items?
No. We do not have final-sale items.
How long does a refund take?
Eligible refunds are processed within 7 days after the returned product has been received and processed.
Contact
How can I contact Gleamra?
Our preferred contact method is email. You can reach us at support@gleamra.com.
You can also call us on +44 20 3038 1014.
What are Gleamra's opening hours?
Our customer service hours are Monday to Friday, 9:00 AM–5:00 PM GMT.
Where is Gleamra located?
19 Elms Rd
Harrow HA3 6BB
United Kingdom
Still need a hand?
Email us and we'll get back to you within one working day.