Verzendbeleid
We are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains how orders are processed, shipped, and tracked.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Order cut-off time: 5:00 PM (GMT). Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking details when available.
2. Shipping Time
Estimated delivery time after processing (business days):
- United Kingdom: 6–8 business days
- Germany: 10–15 business days
Delivery times are estimates and may vary depending on carrier performance, customs processing, weather conditions, or peak seasons.
3. Shipping Costs
Shipping fees are calculated and displayed at checkout before you complete your purchase.
4. Order Tracking
All shipments include tracking. Once your order has been shipped, you will receive an email with your tracking number so you can monitor your delivery.
5. Shipping Locations
We currently ship to the United Kingdom, Germany, and selected international destinations. If your location is not available at checkout, please contact our support team for assistance.
6. Incorrect or Incomplete Address
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays or lost shipments caused by incorrect or incomplete address information provided by the customer.
7. Delays
While we strive to meet our delivery estimates, delays may occur due to factors beyond our control, including:
- Customs clearance
- Carrier or logistical delays
- Weather conditions or peak shipping periods
8. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue promptly.
9. Contact Information
For any shipping-related questions, please contact us by email.